Refund Policy


If the goods or services received are defective or not fit for purpose, a full refund or replacement may be provided. Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit or food not being delivered based on order requirements. Where the impact is deemed minor in nature and does not substantially impact the order or the service, a Store Credit may be offered as an alternative to a refund or replacement.

We guarantee that our goods:

  1. Are of acceptable quality. This means they will be safe, durable and free from defects. They will be acceptable in appearance and finish, and do the job such things are usually used for.
  2. Match the description given to you although it may differ slightly in presentation as products are all hand-made.

Where Store Credits are offered or provided, these are;

  1. Not redeemable or transferable for cash
  2. Must be used within 3 years of issue
  3. Cannot be swapped or substituted for a varied service, must be used for a like to like product or offering
  4. Once used cannot be re-established
  5. Cannot be split in value, the entire credit value must me used at the one time
  6. Credit cannot be transferable between customers of companies

How do I contact the Catering Project if I feel that I am eligible for a Replacement, Refund or Credit?

Within a 24 hour time frame after the order date, email and place in the Subject Title: Refunds or Credit and your Business Name. We welcome you to attach images explaining your questions. Please provide details about the manner in which the goods fail to serve their purpose, or you deem not up to standard.