Terms & Conditions - Delivered Catering

LAST ORDERS

Order for Monday, cut off is 3pm Sunday Order for Tuesday, cut off is 5pm Monday Order for Wednesday, cut off is 5pm Tuesday Order for Thursday, cut off is 5pm Wednesday Order for Friday, cut off is 5pm Thursday Order for Saturday, cut off is 5pm Friday Order for Sunday, cut off is 3pm Saturday

Requests that are sent through after business hours will be viewed the following morning. Late orders are accepted based on availability and may not have a choice of all menu items. Late orders accepted after 5pm will be subject to a 10% surcharge.

ORDER CONFIRMATION

Once an order has been placed an email notification is sent to Catering Project. A team member from Catering Project will then accept your order notifying you via email or phone. At this stage you will be notified if any further delivery charges apply. Only once you have this notification is your order confirmed. Payment will be processed when your order is confirmed.

ARE TRACKING NUMBER ISSUED?

Yes

HOW CAN I REVIEW MY ORDER?

Once your order has been processed you will receive an email confirming details of your order. Alternatively, you can login into your account to see the order history, call our office on 1300 078 888 or email us to [email protected].

CAN YOU DELIVER TO A PO BOX?

Unfortunately, we cannot deliver to a PO Box.

DIETARY REQUIREMENTS

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Please consider this when requesting special dietary requirements as we cannot guarantee items to be free from cross contamination. 

Catering Project will accommodate dietary requirements when provided specific indication or need but cannot guarantee these to be free from cross contamination, this needs to be considered at the time of ordering.   We request that all dietary requirements are to be provided in writing prior to delivery but please note, these are not confirmed until The Catering Project has accepted that it can be accommodated. When considering dietary needs, as our collections are set, please order items to be packaged separately to meet any dietary needs of your guests. 

MENU SELECTIONS

All food and beverage menus and selections are subject to change due to seasonality and availability of produce. If a substitution needs to be made a Catering Project representative will provide options and get client approval prior to making a change.

MENU SELECTION & CONFIRMATION

A minimum amount of guests/quantity of items may apply to some orders or menu items. Should your anticipated numbers reduce, Catering Project reserves the right to apply the minimum as outlined in the menu.

Staffing costs may be incurred for some events. Confirmation of any changes in numbers must be received in writing with sufficient notice to allow production to accommodate that change without wastage costs for Catering Project.

All numbers confirmed 48 hours prior to the catering event day will be regarded as the minimum number for catering and charging purposes. After this date increases can be accepted but no decreases. Selected items may not be available on weekends and public holidays.

Catering Project will not be held liable for the health and safety of our customers for any food removed from a Catering Project venue or consumed more than thirty minutes after the specified service time.

LIQUOR LICENSE

UNDER THE LIQUOR ACT 2007 IT IS AGAINST THE LAW TO SELL OR SUPPLY ALCOHOL TO, OR TO OBTAIN ALCOHOL ON BEHALF OF, A PERSON UNDER THE AGE OF 18 YEARS.

NSW PACKAGED LIQUOR LICENCE NUMBER: LIQO660038543

VICTORIA PACKAGED LIQUOR LICENCE NUMBER: 36313558

CATERING PROJECT SYDNEY ABN: 89602950827

CATERING PROJECT MELBOURNE ABN: 97658451211

Catering Project supports the responsible service of alcohol.

If you look under 25 you will be asked to present valid photo identification.

We will not serve intoxicated persons.

The NSW & Victoria Liquor Act 2007 (Liquor Act) prohibits the sale of liquor to persons under the age of 18 years. When placing an order, you will be asked to confirm that you are 18 years of age or over and to supply your date of birth. It is a condition of purchase that you verify that you are 18 years of age or over and that all the details that you have provided in completing the order and the offer to purchase the liquor are true and correct. If you do not confirm that you are 18 years or over, your order will not be processed. If the person taking delivery of the liquor is not the person who placed the order, the person placing the order must nominate an alternate recipient who must be over the age of 18 years. The alternate recipient's details are required to be notified to the delivery person who is required to verify that person’s details at the time of delivery.

Your contract of sale is with J & Co Sydney Pty Ltd, pursuant to Liquor Licence number LIQP770017340 attached to premises at 1049-1051 Bourke Street, Waterloo (the Licensed Premises).

Your contract of sale is with J & Co Melbourne Pty Ltd, pursuant to Liquor Licence (number coming soon) attached to premises at Shop 40, 12-16 Newquay Promenade, Docklands, Victoria (the Licensed Premises).

The sale of liquor pursuant to the offer to purchase from this website is made at our Licensed Premises. Your order is subject to acceptance of your offer by the Licensee, certification and evidence of you being over 18 years of age, and the availability of stock the subject matter of your order.

Delivery of your order will not occur if doing so may make the Licensee or the delivery contractor liable for a breach of the Liquor Act. This includes where the person accepting delivery of the order appears to be: intoxicated or affected by alcohol or a prohibited substance; under the age of 18 years and/or is unable to provide recognised proof of age identification; accepting the order on behalf of a minor; or a person who is otherwise considered inappropriate to receive the order.

Where the delivery of your order is not made (for any reason, including the wrong delivery address provided by you) then we may offer a redelivery of the order or refund the amount paid by you for the order. Where a refund is provided, then you accept that we may deduct an amount from the refund to cover our reasonable costs in returning the order to our storage facility.

J & Co Pty Ltd will provide written directions to the person responsible for delivery of the liquor as to the requirements for delivering the liquor purchased. Liquor will not be left at any unoccupied residence.

DEPOSITS, REFUNDS AND CANCELLATION POLICIES

Catering orders require 100% pre-payment. Catering Project reserves the right to put companies or individuals on credit hold for outstanding invoices. Corporate accounts available. Should catering be cancelled, the following conditions apply:

· Cancellations made within 24 hours of delivery will not be refunded.

· All cancellation requests for Monday orders must be received no later than 12pm the Friday prior.

· Buffets will require 5 days notice for postponements and cancellations.

For any delinquent account, we reserve the right to use debt collection services, and any additional fees and charges will be passed on to the customer.

DELIVERY TIMES

Orders Containing No Alcohol:

· Monday to Friday: 7am-6pm

· Saturday: 7am-4pm

· Sunday: 7am-2pm

· Public Holidays: On request

Orders Containing Alcohol:

· Monday-Friday: 7am-6pm

· Saturday: 9am-1pm

· Sundays: Not available

MINIMUM ORDERS

· Monday-Saturday: From $100 + GST

· Sunday: From $250 + GST

· Public Holidays: On request

DELIVERY & FEES

Catering Project deliveries are available to all the locations stated in the delivery information page.

Please note we do not allow pick-ups from our kitchen.

STAFF HIRE

If you would like your event/function to be serviced, we have highly trained and experienced wait staff available. Staff rates are charged on a minimum of four hours, plus travel time from Catering Project central kitchen in Sydney or Melbourne CBD to and from the venue of your choice. A Catering Project function supervisor needs to attend all functions and events offsite. Any additional hours worked by the staff at your event as a result of changes to the planned run of events, equipment at venue, hired in or supplied by client or by circumstances out of our control will be charged to the client post event.

Booking of any staff must be made 7 days ahead of any event. Cancellation of any staff must be made 5 days prior to event to receive full removal of fees. Any cancellations made within 7 days of your event will be charged at 100%.

PRICE VARIATIONS

Price Variations: Every endeavour will be made to maintain prices as stated; however, these are subject to change due to seasonal availability of products. Prices quoted exclude GST.

CIRCUMSTANCES BEYOND THE CONTROL OF CATERING PROJECT

If Catering Project is unable to provide the facilities or any other arrangements for your delivery or event or any part thereof, or to otherwise perform the terms of this agreement and Catering Project’s failure is due to circumstances beyond its decision or control, Catering Project is not responsible for any costs, damages or expenses that you may suffer or incur.

TERMINATION

Catering Project reserves the right to cancel a delivery or event if:

· The proposed venue or any part of the venue is closed due to circumstances outside Catering Project’s control.

· The client/hirer becomes insolvent, bankrupt or enters into liquidation or receivership.

· The event might prejudice the reputation of Catering Project.

· The deposit and final payment have not been paid by the due dates.

· The client/hirer does not comply with any of the terms and conditions set by Catering Project.

CATERING PROJECT WAIVERS RESPONSIBILITY FOR:

Catering Project is not responsible for any theft, damage or loss to any goods that may occur in any public areas.

Transfers to and from the event location that are contracted by any companies that are not owned or are subsidiaries of Catering Project.

Catering Project is not responsible for any costs, damages or expenses that you may suffer or incur.

CONSENT, GOVERNMENT TAXES, CHARGES OR LEVIES

Rates / Prices are subject to change without notice due to the imposition of Government taxes, charges or levies.

JURISDICTION

These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales and Victoria and are subject to the jurisdiction of the courts of New South Wales and Victoria.

CORPORATE ACCOUNTS

Corporate accounts are available on application for repeat clients; please speak to our Catering Manager.

Business credit application (see LINK)

PAYMENT OPTIONS

· Credit cards (Amex, Visa, Mastercard) - surcharges apply

. PayPal - surcharges apply

· Bank transfer made to:

J & Co Sydney Pty Ltd trading as Catering Project

Bank: CBA BSB: 062 004

Account: 1037 8432

J & Co Melbourne Pty Ltd trading as Catering Project

Bank: CBA BSB: 062 000

Account: 2032 3962

A Copy of the receipt must be sent to the catering manager to confirm payment if payment is made via EFT.